Shipping, Returns & Noteworthy Info
**FREE STANDARD SHIPPING ON ALL ORDERS WITHIN THE US! **
First and foremost, please note:
-You WILL notice imperfections and irregularities in every piece. Along with inevitable change, they are an integral part of my designs and philosophy. The patina of all metals can be expected to change over time, depending on what they are exposed to. It is recommended that you avoid exposing them to moisture if you prefer to preserve the original patina longer. The rate of brightening can be affected by naturally oily skin vs. dry skin, sunscreen, lotion, sweat, and water. It will still have its cool, funky character and antiqued look over time, but brighter.
-Due to each piece being hand-shaped and antiqued, each stone being unique, and differences in computer monitors, it is likely that your purchase will look slightly different from the photos.
-Items will ship within 1-3 business days of receipt of payment. Orders will be shipped via USPS First Class Mail, or Priority Mail if the shipping cost is comparable. (Please note: custom orders may take 5-10 days to ship.) Items will be grouped in as few jewelry gift boxes as possible to keep shipping costs and waste low. If you'd like a box for each piece, please contact me in advance, as there may be additional shipping costs for the added bulk.
-Custom pieces and gift cards are non-refundable. All other items are eligible for return and full refund within 14 days of purchase. Buyer is responsible for return shipping charges. Please contact me immediately if your order is incorrect or damaged from shipping. I would be happy to resolve any problems. Should you need a repair in the future, please feel free to contact me.
Safety and Usage:
-Rugged Grace jewelry is not intended for young children, as each piece contains small parts that could pose a choking hazard. Please be cautious. While Rugged Grace jewelry is popular among all age groups between the adolescent years and the golden years, some of the designs are somewhat delicate and may not withstand vigorous activity.
-Earwires are formed from a soft brass, so that you can gently pinch them together while wearing them, to help prevent them from sliding out. Additionally, as we all sometimes accidentally get our fingers caught in big earrings when we run our fingers through our hair, the soft earwires help protect our earlobes by being malleable, rather than ripping them! (You can always reshape a misshapen earwire by forming it around a pencil.)
Bonus tips for sensitive ears:
-All metals are both lead- and nickel-safe. The "antiqued" patina comes from heat application. For those with concerns about highly sensitive ears, I've been told that rubbing a little Neosporin on your earlobes before wearing earrings greatly reduces a chance of irritation. Alternatively, some have found effective results by coating the earwires in clear nail polish.
-Rugged Grace jewelry does not require cleaning. Should you choose to brighten the finish of the metal, you can rub it with a silver-polishing cloth.
Important Notes about Custom Orders:
- (If you have a preference for the stacking order of multiple initial pendants (i.e. birth order of children),
be sure to specify that at checkout. Please list each one, visualizing starting from the top of the stack to the bottom.
If you have more than 3, they may need to be divided into small groups on separate smaller rings as well,
so that they hang loosely on the overall finished piece. If that is the case please specify how you would like them grouped.)
If no preference is noted, initial pendants will be stacked in alphabetical order.
- To ensure that you receive the correct combination of layers:
if you are ordering multiple combinations of pendants (i.e. to give a layered stack to several different recipients),
please specify at checkout which pieces should be assembled together. Alternatively, you can place separate orders for each combination.
- If you do not want your pieces layered or assembled together at all, please note that at checkout.
They will otherwise be sent assembled.
- Please double-check your spelling for accuracy on custom pendants.
They will be stamped exactly as you enter your selection, and are non-refundable once made.
"Being unique is better than being perfect."